Frequently Asked Questions:
Q. How much is your service?
For direct quotes, please call us (415) 693-0330. Fees vary depending on location.
Q. How long does it take to get my visa/passport?
You may indicate how fast you’d like processing time on our order form. Passports can be done as fast as the same-day. Standard processing for most visas is 10 working days with the exception of a few countries like India and Russia. Call for Rush processing (415) 693-0330.
Q. Can you pick up from my house or office?
Yes, we can arrange a local courier.
Q. Where’s my invoice/receipt?
Your invoice should always be included with your passport. In some cases it will be emailed. If you need a copy, please email firstname.lastname@example.org.
Q. Will my docs be submitted the day you receive my package?
It’s not definite. But if you have an urgent visa/passport request and your process depends on a same day submission, then there are protocols that must take place prior to shipping. Call one of our customer service agents for special instructions (415) 693-0330.