Lost / Stolen / Damaged Passport

The Lost, Damaged, or Stolen Passport service is created to walk anyone through the steps necessary to obtain their replacement passport. Everything needed is explained below. Please note: applicant’s must first apply at an Acceptance Facility before sending documents to Visa Network.

CHECKLIST

 

  1.  LETTER OF AUTHORIZATION FORM
    • Must be completed by the applicant only. The top 2 boxes must be check marked and “Visa Network” must be written next to Courier Company Name. For help, please call Visa Network (415) 693-0330
  2. ONLINE DS-11 APPLICATION
    • Complete Online and create PDF
    • The PDF will be downloaded. Print two copies and don’t sign anything yet
    • You’ll be asked questions about processing and shipping methods. Any answer you choose is completely separate from our service and no payment will be asked. To finish the form- click on “Create Form”
  3.  PROOF OF US CITIZENSHIP
    • Certified birth certificate, issued by state, County Health Department, or Vital Statistics Bureau. Please note: a hospital certificate is not acceptable
    • Naturalization Certificate
    • Old, expired U.S. Passport
  4.  TWO PASSPORT PHOTOS
    • 2×2″ in size, taken in the past three months, no glasses, with white white background
  5.  PHOTO ID (IF APPLICABLE)
    • Driver’s license or state I.D.
  6.  BLANK CHECK
    • Service fees for adults are 170 for the agency and 35 for clerk fee. Minors are 140 and 35 respectively. Some facilities do accept credit card.
  7.  FLIGHT ITINERARY OR BUSINESS / PERSONAL LETTER
    • Required for expedite
  8. DS-64 STATEMENT FORM (Created automatically with the online DS-11)
    • A form created to report your lost or stolen passport book or card
  9.  COPY OF DS-11
    • Agency requires a copy of the DS-11 to be attached outside of the sealed envelope. If the form was handwritten, please create a new form online.
  10.  ORDER FORM
    • A form for Visa Network contact, shipping, and billing purposes. Include outside of the sealed envelope

 

You’re on your way to getting a new passport!

 

The next step for you is to visit an Acceptance Facility. 

 

Once you’ve gathered all your documents, visit a PASSPORT ACCEPTANCE FACILITY.

Most require appointments, but some allow for walk-ins. Call (415) 693-0330 if you are having trouble locating one. 

Notify the clerk you are using an expedited service (Visa Network). All contents will be placed into a sealed envelope. If the clerk does not feel at ease about releasing the sealed envelope, suggest that he/she refer to page 31 or 44 of their Passport Agent’s manual, “Hand-carrying of Executed Applications”. Do not open this sealed envelope or the application will be invalid.

Include a copy of the DS-11 and ORDER FORM outside of the sealed envelope for delivery.

  1.  COPY OF DS-11
    • Agency requires a copy of the DS-11 to be attached outside of the sealed envelope. If the form was handwritten, please create a new form online.
  2. ORDER FORM
    • A form for Visa Network contact, shipping, and billing purposes. Include outside of the sealed envelope

 

 

GOOD JOB!

Mail documents to or visit our address
Call us if you’d like a courier to pick up from you 
 
Attn: Passport Desk
Visa Network
870 Market St. STE 888
San Francisco, CA
94102

 

Notice

 

The 2-D bar-code pages must be clear and sharp in black print on white paper. The paper must be 8 1/2 inches by 11 inches, with no perforations, one-sided. Applications printed on thermal paper, dye-sublimation paper, any glossy paper, or on a dot matrix printer will not be accepted.

 

The Letter of Authorization must be handwritten by the applicant only. The pen used must be in black or blue ink and not interchanged. All fields must be completed including Courier Company Name- be sure to write “Visa Network.”

 

Eligibility

 

For 18 and older U.S. citizens whose passport book or card is:

  • Lost
  • Stolen
  • Severely damaged

 

 

Have questions? Please call Visa Network (415) 693-0330. One of our reps will explain and guide you through the process.

THE PASSPORT REPLACEMENT SERVICE

 
☑️ Live 1-on-1 help
 
☑️ Document pre-check assistance
 
☑️ Overnight shipping or Courier
 
☑️ Limited spots for 24hr and SAMEDAY services- these book fast! 

Passport Agency Amount

Paid directly at the Acceptance facility. The Agency amount will be enclosed inside the envelope. A clerk fee of $35 is paid to the Acceptance facility.

Passport Book $170
with card +30 $200

 

Visa Network Price

Price does not include shipping ($35 to office or $41 to home), 3.3% bank fee or extra handling charges that might incur during the process. We don’t have hidden fees and we won’t charge extra without letting you know. Please include a credit card on the Visa Network Order Form. Alternatively, you may pay with cash, check or money order.

10-15 business days $100
   
6-8 business days

$150

   
3-5 business days

$180 (Best Value)

   
24/48 hours

$250

   
SAMEDAY- 6hrs

$300

CALL (415) 693-0330 for 24HR or SAME-DAY SERVICES. Appointments are necessary.

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